Thank you so much Todd. As I told the woman who called earlier to verify...."The agent was excellent, very informative and easy to understand."
To paraphrase your e-mail yesterday..... it’s amazing how well things work when you are dealing with a competent agent as opposed to a salesperson who has a different agenda than the customer's.
Quite frankly, initially I was hoping to take care of the switch in my supplemental on-line. Based on past experiences, when it becomes necessary to actually call a live person, I shore myself up first to filter out any BS. You were an unexpected pleasure to work with.
Have a good weekend.
This e-mail made me smile....
Feel free to post if you want.....
I meant what I wrote.
Madeline H. of Calverton, NY